Privacy Policy

This Privacy Policy explains how BTL Reality ("we", "us", "our") collects, uses, and protects your personal information when you visit https://btlreality.co.uk/ or use our services. We are committed to handling your data in line with the UK GDPR and the Data Protection Act 2018.

Who We Are

BTL Reality is operated by [Company Name Ltd], [registered address]. For any privacy queries, contact us at info@btlreality.co.uk. [If registered with the ICO, add your registration number here.]

Information We Collect

We may collect the following information:

• Contact details you provide — such as your name, email address and phone number — when you book a call, request resources, or sign up to our community.
• Information you submit through forms on our website.
• Technical data such as IP address, browser type, and device information.
• Usage data about how you interact with our website, collected via cookies and analytics tools.

How We Use Your Information

We use your information to deliver our services and resources, respond to your enquiries, schedule and conduct calls, send relevant updates and marketing (where you have consented), improve our website, and meet our legal obligations.

Legal Basis For Processing

We process your data on the basis of your consent, the performance of a contract with you, our legitimate business interests, and compliance with legal obligations.

Sharing Your Information

We do not sell your personal data. We may share it with trusted service providers who help us operate our business — for example, our CRM and form provider (LeadConnector / HighLevel), email and scheduling tools, payment processors, and analytics providers. These third parties process data on our behalf under appropriate agreements.

Cookies & Third-Party Content

Our website uses cookies to function and to understand how it is used. Some pages embed third-party content such as YouTube videos and booking forms, which may set their own cookies. You can control cookies through your browser settings.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

Your Rights

Under UK data protection law you have the right to access, correct, or delete your personal data, to restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise these rights, contact us at info@btlreality.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO).

Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this Privacy Policy, please contact us at info@btlreality.co.uk.